POSITIONS AVAILABLE!
Are you interested in a business growth opportunity with an energetic company in an exciting market?
BnB Equity Group has the following positions available now
GUEST EXPERIENCE HOST
APPLICATIONS CLOSE JULY 15, 2021
We are currently looking for people who share the same work ethics and core values to welcome to our team of Guest Experience Hosts in order to take our brand to the next level.
Do you live in the Seattle or Spokane areas?
Do you have a great eye for detail, enjoy green cleaning and staging, and love meeting new people?
If so, we want to hear from you!
WHO YOU ARE
-
Someone who daily embodies a health conscious approach to cleaning, an eye for detail, and high cleaning standards.
-
Loves being a part of a team of independent, compassionate, and growth-minded people who love what they do.
-
Is passionate about creating world-class experiences for travelers.
-
Is dependable, on time, and pays attention to details.
-
Available to work anytime of the day and any day of the week. This position requires weekend and after-hours work.
-
Has a desire to always be learning so that their business will grow along with their knowledge and skills.
-
Enjoys staging homes to create photo-perfect ambiance that showcases their immaculately clean homes.
-
Communicates in a friendly yet professional and timely manner.
-
Has vehicle, business license, insurance (or willing to get license and insurance), and a smart phone.
This is a business opportunity for those wanting a career in creating great guest experiences by becoming a partner host for our short term rental properties on platforms such as Airbnb and Vrbo. The opportunity to earn great money is endless!
We welcome all applications. This position may be especially suitable for:
-
Stay at home parents with children in school.
-
Active Retirees
-
Part-time college students
-
Professional cleaners
YOU WILL BE ACCOUNTABLE FOR
-
Creating 5-star guest experiences by ensuring properties are ready for guests including:
-
Perform white glove green cleaning and/or oversee green cleaners including disinfecting, spot checks, required photos, and following the BnB Equity Group's cleaning protocol training and quality control.
-
Proper care of laundry including stain removal, green clean detergent, wash, dry, and fold after check-out
-
Properties are fully stocked and ready for new guests including ensuring provided amenities are in place, internet is working, beds are made, smart locks are operating, all lights and electronics are working and inventory list is accurate.
-
Enjoys staging homes to create photo-perfect ambiance that showcases their immaculately clean homes.
-
-
Creating 5-star guest experiences by on-brand management of bookings including:
-
On-brand communications in a friendly yet professional and timely manner.
-
Respond to all guest communications including questions, issues, reservation adjustments, lost and found items coordination, recommendations, etc. within a1-2 hour timeframe.
-
24-Hour on-call for guests stays to handle any guest emergencies as needed.
- Screening guest inquiries within 12 hours and manage bookings ensuring all required information is gathered from guests.
-
-
Creating 5-star guest experiences by reporting claims or maintenance including:
-
Documenting damage or missing items and report claims for resolution.
-
Report maintenance issues with the correct contacts per our protocols.
-
Coordinate meeting contractor during repairs as necessary.
-
-
Creating 5-star guest experiences by working with our CEO to improve and create new systems including:
-
suggestions and implementations to improve efficiency, team building, and company support.
-
GUEST EXPERIENCE HOST REQUIREMENTS
-
Minimum 3 years experience in Customer Service.
-
Native/Fluent in English (Speaking & Writing).
-
Experience with the Airbnb and Vrbo platform preferred.
-
Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
-
Ability to consistently meet deadlines.
-
Excellent communicator.
-
Extremely detail oriented.
-
Strong time management, prioritization, and productivity skills.
-
Tech-savvy with the ability to easily learn and implement new software and platforms.
-
Excellent writing, editing, grammatical, and research skills.
-
Experience with Google Docs preferred.
-
Comfortable offering suggestions on how processes can be improved.
-
Enjoys working within a positive team environment that encourages and supports each other.
-
Assertive and comfortable with letting team members know when tasks need to get done in order to meet or exceed expectations and deadlines.
-
Is flexible when it comes to working hours.
-
Have transportation available at all times.
-
Strong ambition to personally grow and improve skills.
-
Eager to learn new skills and tasks to grow within the company.
-
Independent and motivated worker; able to self-manage.
-
Has a passion for hospitality, travel, and real estate.
-
Located close to Seattle, WA or Spokane, WA and able to regularly commute to properties in the area.
-
Support the vision and core values of our company and intend to grow with the team.
WHAT WE OFFER
-
Flexibility of working hours.
-
Unlimited possibilities for personal and professional growth.
-
Outstanding learning opportunities in a growing hospitality company.
-
Work directly with our CEO.
-
The opportunity to grow to a full time position.
-
The opportunity to have an impact on people around the world.
-
Performance bonuses.
-
Opportunity to create your own salary based on availability and growth desires.
Who We Are
BnB Equity Group provides world-class hospitality to our communities, homeowners, and team members through our dedication to excellence. We are a woman-owned business based in the Pacific Northwest with over 27 years of entrepreneurial experience including business management, interior design, and real estate investing with a specialty in market analysis.
Our mission is to be the benchmark in the Short Term Rental hospitality industry as we serve guests and owners through our customized approach to operating short term rentals. We place high value on our guests, owners, and team members by always maintaining the spirit and action of working together, encouraging others, being cooperative, and optimizing one another’s strengths and skills.
01
COMPASSION
OVER
COMPETITIVE
02
EXTREME
OWNERSHIP
03
INNOVATIVE
GROWTH
04
MATTER
OF
DETAILS
05
WHOLISTIC
COMMITTED
ARE YOU READY?
If this sounds like your kind of position, then you’re our kind of Guest Experience Host!
We’ll show you how to achieve your goals and reach far beyond them – as long as you have the ambition and focus to meet us there.
If you’re ready to step forward and create world-class experiences for our guests, then click below and apply now.
We currently have one available position available in each of the following areas: Seattle, WA and Spokane, WA